Breaking News for BISP Beneficiaries: How to Change Mobile Number in BISP Record

Updating your mobile number in BISP records is very important if you want to receive payment messages, survey alerts, and verification updates on time. Many beneficiaries miss their Benazir Income Support Program (BISP) payments simply because their mobile number is old, lost, or inactive.

BISP provides two reliable and official methods to update your mobile number:

Calling the BISP helpline, and
Visiting your nearest BISP Tehsil Office or Mobile Registration Van.

Both methods require identity verification to protect your data and payments. Once the update is completed, you will receive a confirmation SMS on your new number.

Step	Details
Authority	Benazir Income Support Program
Update Type	Mobile Number Change
Main Methods	Helpline / Tehsil Office
Required Document	Original CNIC
SIM Requirement	Registered in applicant’s name
Verification	CNIC & Biometrics
Confirmation	SMS on new number
Update Time	24–72 Hours

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Why Updating Mobile Number in BISP Is Important

Your mobile number is the main communication link between you and BISP. All important information is shared through SMS.

Updating your number is important because:

You receive payment confirmation messages
You get alerts for NSER surveys
You are informed about blocked or delayed payments
You receive verification and complaint updates
You avoid missing important deadlines

If your mobile number is incorrect or inactive, you may not receive payments even if you are eligible.

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Method 1: Change Mobile Number by Calling BISP Helpline

The easiest way to update your mobile number is by calling the BISP helpline. This method works best if your identity can be verified through questions.

Follow these steps carefully:

Call the official BISP helpline from the new mobile number
Choose the option for Beneficiary Services
Inform the representative that you want to change your mobile number
Provide your CNIC number
Answer identity verification questions correctly
Clearly tell your new mobile number
Repeat the number when asked for confirmation
Wait for a confirmation SMS on your new number

Always call from the number you want to register to avoid delays.

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Method 2: Change Mobile Number at BISP Tehsil Office

If helpline verification fails or you prefer in-person service, visit your nearest BISP Tehsil Office or Mobile Registration Van.

The in-person process includes:

Bring your original CNIC
Carry the new SIM card registered in your name
Take a token at the reception desk
Inform the officer about updating contact details
Complete biometric verification
Wait for the officer to update your record
Receive a confirmation SMS within 24–72 hours

This method is more reliable for beneficiaries facing verification issues.

Documents and Verification Requirements for BISP Update

BISP follows strict verification rules to protect beneficiaries from fraud and misuse.

Make sure you have the following:

Original CNIC (mandatory)
Active SIM registered in your own name
Your physical presence for biometric verification
Correct CNIC details matching BISP records

Without biometric verification, the mobile number cannot be updated.

Important Tips to Avoid Problems During Update

To ensure a smooth update process, keep these points in mind:

Do not use a relative’s or agent’s SIM
Always bring your original CNIC
Do not assume the update is done without confirmation SMS
Keep your mobile phone active after submitting the request
Visit the office again if no SMS arrives within 72 hours

For official information and help, visit the BISP website:
👉 https://www.bisp.gov.pk

Conclusion

Changing your mobile number in BISP records is a simple but very important step to receive payments and alerts on time. You can update your number either by calling the BISP helpline from your new SIM or by visiting your nearest BISP Tehsil Office for biometric verification. Once the update is completed, a confirmation SMS ensures that your record has been successfully updated and your communication with BISP remains uninterrupted.